Helpwise

    Lifetime deal

    The shared inbox solution that transforms email communication into team collaboration

    Having multiple inboxes and log-ins for your team is a recipe for disaster. (Think: two people replying to the same email with conflicting information - awkward).

    Even the best teams can have trouble keeping track of who said what (and when) in an email.

    If your current means of communication consists of shouting, “Did someone reply to Larry from Billing?”, you may need to rethink your strategy.

    Helpwise is on its way.

    TL;DR

    Collaborate on email replies with assign and chat options within a thread, and get back to your customers faster
    Create saved email responses and use the knowledge base to answer common customer queries
    Automate integrations and workflow to save time and boost productivity
    Best for: Support and sales teams managing shared email accounts like help@, sales@, and info@

    Overview

    Helpwise is a shared inbox solution for teams of all sizes looking to increase collaboration and deliver better customer service, faster.

    As an easy-to-use shared inbox solution, Helpwise gets your team on the same page (literally) to keep track of who’s tackling what.

    Assign emails and follow-ups to the right team member and never send duplicate or inconsistent information to your customers again.

    With the saved replies function, you can tap into the existing knowledge base to solve common queries (“No, you can’t have our product for free.”).

    You’ll be able to get back to your customers faster with the white-glove service they deserve.

    Assign conversations to yourself or to team members to avoid overlapping or conflicting information.

    Helpwise is easy to figure out, but if you have any doubts or questions, the Help Center is packed with useful information.

    View published Help Center articles, or create a new one to add your own articles and collections.

    Helpwise lets you add and manage your Help Center articles in a pinch!

    You can even set automation rules and workflows to manage email loads and save your team from mundane tasks.

    Plus, Helpwise integrates with other business tools for enhanced productivity and growth — now that’s a win-win.

    Leave your email loads on autopilot by creating and editing automation rules.

    You can use Helpwise with the CRM tools you already know and love, like JustCall, Hubspot, Shopify, Slack, Zapier, Zoho, Pipedrive, Copper, and Trello. (More coming soon!)

    Using another shared inbox service? Transfer your settings, teams, and data in one click with Help Desk and Front migrations.

    Easily integrate with your favorite marketing tools like HubSpot, Slack, Shopify and more!

    Passwords are like toothbrushes — you don’t want to share them, even if you love your team.

    With Helpwise, everyone gets their own separate login to access the same account.

    Respond to emails right from the shared inbox, where team members can add tags, leave notes, and have real-time chats within an email thread.

    Helpwise also acts as a shared inbox for SMS and WhatsApp shared accounts.

    You can then track email frequency, response rates, individual performance, plus other metrics right in the dashboard.

    Reply to emails directly from Helpwise’s shared mailbox and interact with team members.

    Balancing inboxes and logins turns your unified team into Lord of the Flies (“I got the conch! I get to speak!”).

    Looking for a fast and simple way to collaborate on your email communication and customer service?

    Get by with a little help from Helpwise.

    Grab lifetime access to Helpwise today!

    P.S. Learn how to use Helpwise like a pro by catching our training webinar replay here: Webinar Replay!

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    Deal terms & conditions

    • Lifetime access to Helpwise
    • You must redeem your code(s) within 60 days of purchase
    • All future plan updates
    • Stack unlimited codes
    • GDPR Compliant
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    60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

    From the founders

    April 06, 2020

    Hi Sumo-lings 👋

    I’m Gaurav Sharma, Founder & CEO of Helpwise. We’re are a 4-year-old company with two other successful products (JustCall & CallRoot). As a longtime Sumo-ling myself (first purchase back in July 2010 ), it’s really fun to be on the other side of the table for the first time.

    💡How Helpwise started?

    As our team started to grow, we felt the need of having a shared inbox for our different teams like support, sales ops, finance, HR and so on. We tried everything in the market but were not satisfied with what we found in the market - those products were either too expensive or too confusing.

    So, we built something in-house to handle our team emails. And, our team LOVED it. Our managers helped us build analytics so it made this product even more useful.

    Soon, we felt that there must be 1000s of teams just like ours who will find Helpwise useful. And, this is how Helpwise was born in late 2019 :)

    Given the strong early traction and useful feedback from our early users, we are quickly building new features into Helpwise. Here is our product roadmap (feel free to share your ideas and suggestions): https://helpwise.io/roadmap

    🤔Is Helpwise a help desk alternative? No, it is MORE than that

    There is no prize for guessing that the obvious use-case for Helpwise is Customer Support. But, we have seen some interesting use cases beyond just Customer Support. Helpwise will be useful for the following teams as well:

    1. Customer Success

    2. Sales

    3. Operations

    4. Procurement

    5. HR (for Hiring)

    6. Billing/Finance

    Basically, any team, where having all team members on the same page & updated is important, will find Helpwise useful.

    👍🏼Our Commitment To Sumo-lings

    My team and I are super excited to welcome you all on Helpwise & show you what we have built. Above all, we are really interested in hearing your feedback and ideas to make Helpwise even more useful for everyone. You can ask your questions by posting it here, through live chat on our website or by writing to us at help@helpwise.io.

    Our engineering team will also be available on chat support this whole week so that all your setup queries and new feature requests are taken care of in the fastest possible time.

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